bk 11 Terms and Conditions — Platform Rules for Pakistani Players

1 Eligibility and Account Registration

To register an account on bk 11 and to use any of its services — including cricket betting, slots, virtual sports, fishing games, Ludo, or any other product — you must meet the following eligibility requirements:

• You must be at least 18 years of age. bk 11 operates strictly as an adults-only platform. We reserve the right to request proof of age at any time and to close any account where the age requirement is not met.
• You must be a real individual acting on your own behalf, not on behalf of any third party or entity.
• You must provide accurate, truthful and complete registration information. This includes your full legal name, CNIC number, mobile number and any other information requested during the registration or verification process.
• You may hold only one bk 11 account. Creating multiple accounts — whether under your own identity or using another person's details — is strictly prohibited and will result in account suspension and forfeiture of balances.
• You must not be on any self-exclusion list or have a current restriction placed on your bk 11 account at the time of registration.

bk 11 conducts identity verification as part of account registration. You will be required to provide your CNIC details. This step is not optional — it protects your account and ensures that your winnings reach you without unnecessary delays. Accounts that remain unverified may have deposit, withdrawal and betting limits applied until verification is complete.

2 Account Security and Responsibility

Your bk 11 account is your personal responsibility. You are solely responsible for maintaining the confidentiality of your login credentials — your username and password — and for all activity that occurs under your account.

• You must not share your login credentials with any other person under any circumstances.
• You must not allow any other person to use your bk 11 account to place bets, access promotions or conduct any transaction.
• If you suspect that your account has been accessed by an unauthorised party, you must notify bk 11 support immediately. We will take appropriate action to secure your account pending investigation.
• bk 11 cannot be held liable for losses arising from unauthorised account access where you have shared your credentials or failed to maintain reasonable security over your login details.
• You are responsible for ensuring that your contact information — mobile number and any linked payment accounts — remains accurate and up to date. Outdated contact information may delay withdrawals and account communications.

bk 11 staff will never ask for your password by any channel. Any contact purporting to be from bk 11 and requesting your password should be treated as fraudulent and reported to our support team immediately.

3 Deposits

bk 11 accepts deposits in Pakistani Rupees (PKR) through the following payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard bank cards. The minimum deposit amount is Rs 200. There is no maximum deposit limit for standard verified accounts, though specific payment methods may carry their own provider limits.

• All funds deposited to bk 11 must come from a payment account that is registered in your own name. Deposits from third-party accounts are not permitted and will result in the funds being returned and the account being investigated.
• Deposits are credited to your bk 11 PKR wallet immediately upon confirmation from the payment provider. If a deposit does not appear within 15 minutes, contact support with your transaction reference.
• Deposited funds may be used for betting and gaming on bk 11. Real-money deposits cannot be converted to bonus balance — they remain as real PKR balance throughout.
• bk 11 reserves the right to request proof of payment source at any time as part of our anti-money-laundering obligations. Failure to provide requested documentation may result in account restriction pending review.

4 Withdrawals

Withdrawals from bk 11 are paid in PKR to the payment method linked to your account. Verified accounts typically receive Easypaisa and JazzCash withdrawals within five minutes of the request being processed during standard operating hours.

• You may only withdraw to a payment account registered in your own name and matching the identity on your bk 11 account.
• Before any withdrawal can be processed, your bk 11 account must be fully verified with a valid CNIC. Unverified accounts will not be able to withdraw funds.
• If your account balance includes active bonus funds subject to a wagering requirement, only the real-money portion of your balance that exceeds any minimum withdrawal threshold is available for immediate withdrawal. Bonus funds become withdrawable once all associated wagering requirements have been completed.
• bk 11 reserves the right to conduct enhanced verification checks on withdrawal requests above a specified threshold as part of our anti-fraud and anti-money-laundering procedures. This may extend processing times in specific cases.
• Withdrawal requests may be reversed by the player before they are processed. Once processed, a withdrawal cannot be recalled.
• In the event of suspected fraud, technical error or system abuse, bk 11 reserves the right to withhold a withdrawal pending investigation and to take appropriate action including account closure and forfeiture of fraudulently obtained funds.

5 Betting Rules

The following rules apply to all bets placed on bk 11 across all product categories including cricket, football, other sports, virtual sports, slots and any other game or betting market available on the platform.

• All bets are final once confirmed. Bets cannot be cancelled, amended or reversed after placement except in circumstances explicitly described in these terms or by a specific bk 11 market rule.
• Minimum and maximum bet amounts vary by market and event type. These limits are displayed in the relevant betting interface before you confirm a bet. bk 11 reserves the right to apply individual account betting limits at its discretion.
• bk 11 reserves the right to void any bet placed at odds that were offered due to a manifest error — a clear and obvious pricing mistake. In such cases, the original stake is returned and no winnings are paid. A manifest error is at bk 11's reasonable discretion.
• Where a real-sport event is abandoned, postponed or significantly amended, bk 11 will settle bets according to the specific rules for that market and sport as displayed in the platform. In the absence of a specific rule, the general industry standard for that sport applies.
• Winnings from bets are calculated based on the odds accepted at the time of placement, multiplied by the qualifying stake. For accumulator bets, all legs must win for the accumulator to be a winner.
• Any bet that bk 11 has reasonable grounds to believe was placed as part of an attempt to exploit system errors, technical glitches, or to engage in arbitrage against bk 11 specifically may be voided at bk 11's discretion.
• For virtual sports, all outcomes are determined by a certified RNG system. No bet can be influenced by any prior result. bk 11 provides no guarantee of outcome in any virtual event.

6 Bonuses and Promotions

bk 11 offers a range of bonuses and promotional offers to new and existing players. These include the welcome bonus, deposit match bonuses, free spins, cashback offers and event-specific promotions. All bonuses are subject to the general terms below and to the specific terms of each individual promotion.

• Bonuses are available only to fully verified bk 11 accounts in good standing unless a specific promotion explicitly states otherwise.
• Each promotion is subject to a wagering requirement — the number of times the bonus amount (and in some cases the deposit) must be wagered before the bonus converts to withdrawable real-money balance. The wagering requirement for each promotion is stated clearly on the relevant promotion page.
• Bonus funds are typically used before real-money balance when placing bets. Any winnings generated from bonus bets contribute to the wagering requirement. Winnings from bonus bets do not become withdrawable until the wagering requirement is fully met.
• If a withdrawal is requested before a bonus wagering requirement is completed, the bonus balance and any associated winnings will be forfeited and only the real-money portion of the balance will be paid out.
• bk 11 reserves the right to withdraw or amend any bonus or promotion at any time without prior notice. Where a bonus has already been credited to an account, the terms at the time of crediting will continue to apply.
• Multiple account holders — players found to be operating more than one bk 11 account — will have all bonus balances forfeited and accounts closed. Bonuses are intended for individual players, not to be claimed repeatedly via multiple registrations.
• bk 11 reserves the right to limit or exclude specific players from promotional offers at its discretion without being required to provide a reason.

7 Responsible Gaming

bk 11 is committed to the welfare of our players. Betting and gaming should always be a form of entertainment, not a source of financial stress or personal harm. We provide the following responsible gaming tools which are accessible to every player at any time through their bk 11 account settings:

• Deposit Limits: Set a daily, weekly or monthly limit on how much you can deposit to your bk 11 account. Once a limit is active, it cannot be increased immediately — a cooling-off period applies before any increase takes effect.
• Session Time Reminders: Set a reminder that alerts you after a chosen period of continuous play, prompting you to take a break and review your session.
• Reality Check: Enable pop-up notifications that display your net session result at regular intervals during play.
• Self-Exclusion: Exclude yourself from bk 11 for a minimum period of 30 days or permanently. During a self-exclusion period, your account is locked for all betting and gaming purposes and any outstanding bonus balances are forfeited.

If you feel that your gaming is causing you problems, please reach out to our support team or visit the Responsible Gaming page for further support and guidance. bk 11 takes problem gambling seriously and will cooperate with any third-party support organisation to assist affected players.

Players who are under self-exclusion must not attempt to open a new account on bk 11 or any related platform. Any account opened during a self-exclusion period will be closed and any funds deposited during that period will be returned. Winnings accrued will be forfeited.

8 Privacy and Data

bk 11 collects and processes personal data in accordance with its Privacy Policy. By registering an account on bk 11, you consent to the collection and use of your data as described in that policy. The key points relevant to these Terms and Conditions are:

• Your personal data — including CNIC details, mobile number, and transaction records — is collected for account verification, payment processing, legal compliance, and platform security purposes.
• bk 11 does not sell your personal data to third parties for marketing purposes.
• Your data may be shared with payment providers, identity verification services, and regulatory bodies where required by law or to fulfil our anti-money-laundering obligations.
• You have the right to request access to the personal data bk 11 holds about you. Contact our support team to make a data access request.

For full details of how bk 11 handles your data, please review the Privacy Policy.

9 Prohibited Activities

The following activities are strictly prohibited on bk 11. Engaging in any of these will result in immediate account suspension, balance forfeiture where applicable, and may be reported to the relevant authorities:

• Using automated software, bots, scripts or any artificial means to interact with bk 11 markets, games or the platform interface.
• Exploiting software bugs, technical errors or manifest pricing mistakes on bk 11. Any winnings from such exploitation are not valid and will be voided.
• Engaging in any form of matched betting, arbitrage, or systematic exploitation of bk 11 promotions in a manner inconsistent with their intended purpose as player incentives.
• Using the platform to process any transaction connected to money laundering, fraud, or any other illegal financial activity.
• Allowing another person to use your bk 11 account or opening an account on behalf of another person.
• Providing false information during registration or verification at any point.
• Attempting to access another player's account without their authorisation.
• Using bk 11 in any way that violates applicable law, including but not limited to Pakistani laws and regulations relating to online gaming and financial transactions.

10 Amendments to Terms

bk 11 reserves the right to amend, update or replace these Terms and Conditions at any time. When significant changes are made, we will notify registered players via the contact information held on their account — typically via mobile notification or on-platform notification — with reasonable prior notice where possible.

• The version of the Terms and Conditions in effect at the time of any dispute is the version that governs that dispute.
• Your continued use of bk 11 after any update to these Terms and Conditions constitutes acceptance of the updated terms.
• If you do not agree to any amended terms, you must stop using bk 11 and request account closure. You remain entitled to withdraw any verified real-money balance at the time of closure.
• The date at the top of these Terms and Conditions indicates when they were last updated. We recommend reviewing them periodically.

11 Account Closure and Termination

Either you or bk 11 may close a bk 11 account. The process and consequences differ depending on the circumstances:

• Player-Initiated Closure: You may request account closure at any time by contacting bk 11 support. Any verified real-money balance at the time of closure will be returned to you via your registered payment method subject to standard verification. Bonus balances will be forfeited on closure.
• bk 11-Initiated Closure: bk 11 may close or suspend your account at any time if you have breached these Terms and Conditions, if we suspect fraud or illegal activity, if you have provided false information, or for any other reason that bk 11 deems sufficient. In cases of confirmed breach, bk 11 reserves the right to forfeit any balance in the account.
• Dormant Accounts: An account with no login activity for 12 consecutive months is considered dormant. bk 11 may apply a monthly administration fee to dormant account balances. Players will be notified before any fee is applied. Accounts with zero balance after dormancy may be closed.

12 Limitation of Liability

bk 11 provides its platform and services on an "as available" basis. While we make every effort to ensure continuous, uninterrupted and error-free service, we cannot guarantee that the platform will always be free from outages, technical errors or third-party disruptions. In particular:

• bk 11 is not liable for any loss of profits, winnings or opportunities arising from platform downtime, delays in bet settlement, or market unavailability caused by technical failures outside our reasonable control.
• bk 11 is not liable for losses arising from a player's failure to read or understand these Terms and Conditions, the rules of any specific market or game, or any promotional terms.
• bk 11's liability to you in respect of any single incident or series of related incidents is limited to the amount of your real-money account balance at the time of the incident.
• bk 11 does not exclude liability for death or personal injury caused by our negligence, or for any other matter where it would be unlawful to limit or exclude liability.

Nothing in these terms removes your statutory rights as a consumer under applicable Pakistani law. bk 11 operates in compliance with applicable regulations and these terms are not intended to override any right that cannot lawfully be excluded.

13 Contact and Disputes

If you have any questions about these Terms and Conditions, need to raise a concern about your bk 11 account, or wish to dispute a bet settlement, please contact our support team in the first instance. bk 11 support is available 24 hours a day, seven days a week.

• Email: support@bk11.link
• All formal disputes must be submitted in writing to our support team. Please include your account details, the nature of the dispute, and any relevant evidence such as transaction references or bet IDs.
• bk 11 will acknowledge receipt of a formal dispute within 48 hours and endeavour to provide a resolution within 14 working days. Complex cases involving investigation may take longer — we will keep you updated on progress.
• Where a dispute cannot be resolved through our internal process, both parties agree to attempt resolution through good-faith negotiation before pursuing any other avenue.