Who This Policy Applies To
This Privacy Policy applies to all individuals who visit the bk 11 website at bk11.link, register an account, or use any service offered through the bk 11 platform — including cricket betting, slots, virtual sports, fishing games, Ludo games and all other products. By using bk 11, you agree to the data practices described in this policy. If you do not agree, please do not use the platform.
1 What Personal Data bk 11 Collects
bk 11 collects personal data from you in two main ways: information you provide directly, and information collected automatically when you use the platform. Here is a clear breakdown of both.
Information You Provide Directly
- Registration data: When you create a bk 11 account, we collect your full legal name, mobile number, date of birth and the password you set for your account.
- Identity verification data: To complete CNIC verification — required to enable full withdrawals — we collect your CNIC number and may request supporting documents to confirm your identity. This is a one-time process.
- Payment information: When you make a deposit or request a withdrawal, we collect details related to your selected payment method. For Easypaisa and JazzCash, this includes your registered mobile number. For bank transfer, this includes account details. bk 11 does not store full card numbers directly — card payments are processed through a PCI-compliant payment gateway.
- Support communications: When you contact bk 11 support — by any channel — the content of those communications is stored to maintain a record of your enquiry and to help resolve any follow-up issues.
- Promotional participation: If you opt in to specific promotions, we may collect additional information such as a promotional code or referral source.
Information Collected Automatically
- Device and browser data: When you access bk 11, we automatically collect information about the device you are using — including device type, operating system, browser type and version, and screen resolution. This helps us ensure the platform displays correctly on your device.
- IP address and approximate location: We collect your IP address to support fraud detection, security monitoring and to confirm you are accessing the platform from a supported region.
- Session and usage data: We collect data about how you use bk 11 — which pages you visit, which games or markets you interact with, how long you spend on specific sections, and which buttons or links you click. This is used to improve the platform and to personalise your experience.
- Cookies and similar technologies: bk 11 uses cookies — small text files stored on your device — to maintain your login session, remember your preferences, and gather analytics data. See Section 7 for details on cookie use and your options.
Why CNIC Verification Matters
We know CNIC verification can feel like an extra step, but it is there to protect you. It prevents anyone else from accessing or withdrawing from your bk 11 account. It also ensures that our support team can resolve account issues quickly and that your withdrawals reach the right person without delays.
2 Why bk 11 Collects Your Data
Every piece of data bk 11 collects serves a specific purpose. We do not collect information without a legitimate reason. The table below shows the main data types we collect and the reason each one is needed.
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Name, mobile number, date of birth | Account registration and identity verification | Contractual necessity |
| CNIC number and supporting ID | Age verification, AML compliance, withdrawal security | Legal obligation |
| Payment method details | Processing deposits and withdrawals in PKR | Contractual necessity |
| IP address | Fraud prevention, security monitoring, geographic check | Legitimate interest |
| Device and browser data | Platform compatibility, security fingerprinting | Legitimate interest |
| Session and usage data | Platform improvement, personalisation, responsible gaming monitoring | Legitimate interest |
| Support communications | Dispute resolution, service quality, record keeping | Legitimate interest / legal obligation |
| Betting and transaction history | Account statements, AML reporting, responsible gaming monitoring | Legal obligation / legitimate interest |
bk 11 processes your data in compliance with applicable Pakistani data protection requirements. We do not use your personal data for any purpose not listed in this policy without first informing you and, where required, obtaining your consent.
3 Who bk 11 Shares Your Data With
bk 11 does not sell your personal data. We share it only in the limited circumstances described below, and always only to the extent necessary for the specific purpose.
- Payment processors: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer or card, your payment details are shared with the relevant payment provider to process the transaction. These providers are bound by their own security and data protection obligations and only receive the data needed for the transaction.
- Identity verification providers: bk 11 may use a third-party identity verification service to confirm CNIC details during account verification. The verification provider receives only the information required for the verification check and does not retain it beyond the purposes of the check.
- Legal and regulatory authorities: bk 11 may be required by law or by regulatory obligation to share certain player data — such as transaction records — with Pakistani financial regulatory bodies, law enforcement agencies, or anti-money-laundering reporting channels. We share only what is legally required and do not go beyond what the law demands.
- Anti-fraud and anti-money-laundering systems: Transaction data may be processed through automated fraud detection and AML screening systems. These systems may use third-party tools. Data processed in this context is used only for security and compliance purposes.
- Service providers: bk 11 uses a small number of trusted third-party service providers — for example for cloud hosting, analytics or customer support tools. These providers act as data processors under our instruction and are prohibited from using your data for any purpose other than providing services to bk 11.
bk 11 requires all third parties who process data on our behalf to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.
4 How Long bk 11 Keeps Your Data
bk 11 retains personal data for as long as is necessary to fulfil the purpose it was collected for, or as required by applicable law and regulatory obligations. The main retention periods are:
- Account data: Retained for the duration of your active bk 11 account and for a minimum of five years following account closure. This is required for anti-money-laundering and financial record-keeping obligations.
- Identity verification records: Retained for the duration of the account and for five years after closure. Where regulatory requirements demand longer retention, we comply with those requirements.
- Transaction records: All deposit and withdrawal records are retained for a minimum of five years from the date of each transaction.
- Betting and gaming history: Retained for the duration of the account and for a minimum of two years after closure, unless a longer period is required for dispute resolution or regulatory purposes.
- Support communications: Retained for two years from the date of the communication, or longer if the communication relates to an unresolved dispute or regulatory matter.
- Cookie and analytics data: Aggregated analytics data is retained for up to 26 months. Session cookies expire when you close your browser. Persistent cookies have the durations specified in Section 7.
When data is no longer required and there is no legal basis to retain it, bk 11 securely deletes or anonymises it so it can no longer be linked to any individual.
5 How bk 11 Protects Your Data
Data security is taken seriously at bk 11. We apply the following technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or loss.
- Encryption in transit: All data transmitted between your device and bk 11 servers is encrypted using TLS (Transport Layer Security). The padlock symbol in your browser confirms this encryption is active when you are on bk 11.
- Encryption at rest: Sensitive data held on bk 11 servers — including CNIC data and identity records — is encrypted at rest. Plain-text storage of sensitive personal data is not permitted within our systems.
- Access controls: Access to personal data within bk 11 is restricted to authorised personnel who need it to perform their specific job functions. All access is logged and reviewed periodically.
- Payment security: Card payments are processed through a PCI-DSS compliant payment gateway. bk 11 does not hold or transmit full card numbers on its own infrastructure.
- Account security: Passwords are stored as salted hashes, not in plain text. bk 11 staff cannot see your password and will never ask for it. Account login attempts are monitored for unusual patterns.
- Breach response: In the unlikely event of a data security incident affecting your personal information, bk 11 will notify affected players within a reasonable timeframe and take immediate steps to contain and remediate the incident.
Your Responsibility
bk 11 can only protect data on our side. Your account password is your responsibility — use a unique, strong password for your bk 11 account and do not share it with anyone. If you suspect your account has been compromised, contact bk 11 support immediately.
6 Your Rights Over Your Personal Data
As a bk 11 player, you have specific rights over your personal data. These rights are real and actionable — not just listed for appearance. Here is what you can do and how:
Right of Access
You can request a copy of the personal data bk 11 holds about you. We will provide a summary of your account data, verification records and transaction history within 30 days of your request.
Right to Rectification
If any personal data bk 11 holds about you is inaccurate or incomplete, you can ask us to correct it. Contact our support team with the correct information and supporting documentation if required.
Right to Erasure
You can request that bk 11 delete your personal data. This right applies in certain circumstances — for example where the data is no longer needed for its original purpose. It does not apply where we are legally required to retain the data, such as for anti-money-laundering records.
Right to Restriction
You can ask bk 11 to restrict the processing of your personal data in specific circumstances — for example while a data accuracy dispute is being resolved.
Right to Object
Where bk 11 processes your data on the basis of legitimate interest, you have the right to object. We will review your objection and cease processing unless we can demonstrate compelling grounds that override your interests.
Right to Data Portability
Where technically feasible and applicable, you can request that bk 11 provide your personal data in a structured, machine-readable format so you can transfer it to another service.
To exercise any of these rights, contact bk 11 support with your account details and a description of your request. We will acknowledge your request within 48 hours and aim to fulfil it within 30 days. In complex cases we may need up to 60 days, and we will inform you of any extension.
8 Children's Privacy
bk 11 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps and we conduct identity checks for all accounts.
If bk 11 becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the associated data, and return any funds to the payment source. If you believe a minor has registered on bk 11, please contact our support team immediately.
Parents and guardians should be aware of the importance of supervising their children's online activity and use of any gaming or betting platform. bk 11's responsible gaming tools — including self-exclusion — can be activated by any adult account holder who feels they need support.
9 International Data Transfers
Some of the service providers that bk 11 works with may process data in locations outside Pakistan. Where this occurs, bk 11 takes steps to ensure that your data receives an equivalent level of protection as it would under Pakistani data protection requirements. This includes:
- Entering into data processing agreements with all third-party providers that process data on behalf of bk 11, requiring them to maintain appropriate security and use data only for specified purposes.
- Using service providers that operate under recognised international security standards such as ISO 27001 or equivalent frameworks.
- Restricting the categories of data that may be transferred internationally to the minimum necessary for the relevant service.
The categories of data most likely to involve international processing are analytics data and cloud infrastructure data. Payment data for Pakistani payment methods — Easypaisa, JazzCash, NayaPay and SadaPay — is processed domestically by the relevant Pakistani payment provider.
10 Updates to This Privacy Policy
bk 11 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players through their bk 11 account — typically via mobile notification or an on-platform message — with reasonable advance notice where possible.
- The date at the top of this page indicates when the policy was last updated.
- Your continued use of bk 11 after a policy update constitutes acceptance of the revised terms.
- If you do not agree to any updated version of this Privacy Policy, you should stop using bk 11 and contact our support team to request account closure. Your real-money balance will be returned to you upon closure.
We recommend bookmarking this page and reviewing it periodically — particularly if you are a regular bk 11 player who wants to stay up to date with how your data is handled.
11 Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bk 11 has handled your personal information, please get in touch with our support team.
- Email: support@bk11.link
- Response time: We aim to acknowledge all privacy-related communications within 48 hours and to provide a substantive response within 30 days.
- Data requests: For formal data access, correction or deletion requests, please include your registered mobile number, your CNIC number (last four digits only for written correspondence) and a clear description of what you are requesting.
bk 11 takes all privacy concerns seriously. If you raise a concern with us and are not satisfied with our response, you may have the right to escalate the matter to the relevant data protection authority under applicable Pakistani law.
We Are Here to Help
Privacy policies can feel complicated, but they do not need to be. If you read something in this policy that you do not fully understand or that concerns you, just ask — our support team will explain it in plain terms. Your trust in bk 11 matters to us and we want to earn it through honest, clear communication.
Your Privacy Is Protected on bk 11
Now you know exactly how bk 11 handles your data — transparently, securely and only for purposes that benefit you. Join bk 11, deposit in PKR and enjoy cricket betting, slots and virtual sports with a platform you can trust.